CRM manager

  • Post Date : September 24, 2020
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Job Description

Requirements:

• Strong academic background;
• Proven experience above 2 years is required;
• Impressive communication and analytical skills;
• Self-improvement skills;
• Ability to constantly analyze and implement new ideas;
• Proficiency in Azeri and English.

Main responsibilities:

• Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
• Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.
• Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
• Overseeing direct communications with customers through the CRM.
• Monitor and maximize customer lifetime value strategies ensuring maximum profitability.
• Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
• Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.
• Customer Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities.
• Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
• Overseeing direct communications with customers through the CRM.
• Ensuring the database is segmented effectively for targeted marketing activities.

Interested candidates are requested to send their CV and certificates to hr@dsg.az mentioning the position in the subject line 

Note: Shortlisted candidates only will be invited to the interview.

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